CHARLOTTESVILLE LAUNDRY PRIVACY POLICY

Effective Date: September 21, 2026

Welcome to Charlottesville Laundry (“Charlottesville Laundry”). We respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains the types of information we may collect, how we use and share that information, and the choices available to you when you visit our website, create an account, schedule laundry service, contact us, or otherwise use our services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

What information do we collect?

We may collect information that you provide directly to us, including:

1. Your name;
2. Email address;
3. Telephone number;
4. Pickup and delivery address;
5. Account information;
6. Laundry preferences and special instructions;
7. Pickup and delivery instructions;
8. Information submitted through contact forms;
9. Information related to residential or commercial laundry inquiries;
10. Communications you send to us; and
11. Other information you voluntarily provide.

When you schedule or purchase services, payment information may be collected and processed by our payment-processing or online-ordering providers. CHARLOTTESVILLE LAUNDRY does not necessarily receive or store your complete payment-card information.

What information may be collected automatically?

When you visit our website or use our online services, certain information may be collected automatically, including:

1. Your IP address;
2. Browser and device information;
3. Pages viewed and website activity;
4. Referring website or source;
5. Date and time of visits;
6. General location information derived from an IP address;
7. Information stored through cookies and similar technologies; and
8. Website performance and analytics information.

This information may be used to operate, secure, maintain, and improve our website and services.

How do we use your information?

We may use information we collect to:

1. Create and manage customer accounts;
2. Schedule and complete laundry pickups and deliveries;
3. Process and manage orders;
4. Process payments;
5. Communicate with you about scheduled service or existing orders;
6. Respond to questions and customer-service requests;
7. Provide recurring laundry service;
8. Maintain customer laundry preferences and instructions;
9. Provide commercial laundry quotes and services;
10. Send service-related notices;
11. Maintain and improve our website and services;
12. Detect or prevent fraud, misuse, or security issues;
13. Maintain business and transaction records; and
14. Comply with applicable legal obligations.

Where permitted by law, we may also use your contact information to communicate with you about Charlottesville Laundry services, updates, or promotions.

Online ordering and customer accounts

CHARLOTTESVILLE LAUNDRY uses third-party technology providers to support online scheduling, customer accounts, payment processing, communications, and other functions necessary to provide our services.

Information submitted through these systems may be processed by those providers according to their own privacy policies and contractual obligations.

Customers are responsible for maintaining the confidentiality of their account credentials and should notify us if they believe their account has been accessed without authorization.

How is payment information handled?

Payments may be processed by third-party payment processors.

Payment processors may collect information necessary to complete a transaction, including payment-card information, billing information, and transaction details.

CHARLOTTESVILLE LAUNDRY may receive information about a transaction without receiving or storing the complete payment-card number.

How is pickup and delivery information used?

To provide pickup and delivery service, we may collect and use information such as your service address, contact information, pickup location, delivery instructions, gate or access instructions, and other information reasonably necessary to complete your service.

Please provide only the information necessary for us to perform your pickup and delivery.

Cookies and analytics

Our website may use cookies and similar technologies to provide website functionality, remember preferences, understand website usage, improve performance, and help protect our website.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the functionality of some website features.

We may use third-party analytics or website-service providers that collect information about website usage according to their own privacy practices.

Advertising and remarketing

CHARLOTTESVILLE LAUNDRY may use online advertising or remarketing services.

If advertising, remarketing, or similar tracking technologies are used, information may be collected through cookies or similar technologies in accordance with applicable law and the privacy practices of the applicable provider.

Where required by law, users will be provided with appropriate choices or controls regarding these technologies.

Do we share information with third parties?

We may share information when reasonably necessary to operate our business or provide services you request, including with:

1. Online scheduling and account-management providers;
2. Payment processors;
3. Website hosting and technology providers;
4. Communications providers;
5. Professional advisers;
6. Contractors and vendors assisting with business operations.

We may also disclose information:

1. With your consent;
2. To comply with applicable laws, legal processes, subpoenas, court orders, or governmental requests;
3. To protect the rights, property, safety, or security of Charlottesville Laundry, our customers, employees, or others;
4. To investigate or prevent fraud, misuse, security incidents, or unlawful activity; or
5. In connection with a merger, acquisition, financing, restructuring, sale, or transfer of all or part of our business.

We do not share personal information with third parties simply for their own unrelated purposes except as permitted by law or with appropriate authorization.

How long do we retain information?

We may retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, enforce agreements, comply with legal obligations, prevent fraud, and protect our legitimate business interests.

Retention periods may vary depending on the type of information and the reason it was collected.

How do we protect your information?

CHARLOTTESVILLE LAUNDRY uses reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no website, electronic transmission, storage system, or method of communication can be guaranteed to be completely secure.

Customers are responsible for protecting their account passwords and other login credentials and should not share them with unauthorized persons.

Third-party websites and services

Our website may contain links to or integrate with websites and services operated by third parties.

CHARLOTTESVILLE LAUNDRY does not control the privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

Facebook, Google, and other social sign-in accounts

If our customer account system allows you to sign in using a third-party service such as Facebook or Google, that provider may share certain account information with the service used to operate your Charlottesville Laundry account.

Available social-login connections and removal options are controlled through the applicable account-management system.

If available within your customer account, you may remove a connected social-media login by logging into your account, selecting Manage Social Media Logins, and selecting the social login you wish to remove.

Select the Social Medial Login that you wish to delete.

How can I request access, correction, or deletion of my information?

In order to have your data deleted, please email support@curbsidelaundries.com.

How to Request Google Data Deletion.

In order to have your data deleted, please email support@curbsidelaundries.com.

How to Request All Data Deletion.

In order to have your data deleted, please email support@curbsidelaundries.com.

Your California Privacy Rights

California residents have the right to receive information that identifies any third-party companies or individuals that CHARLOTTESVILLE LAUNDRY has shared your personal or personally identifiable information with in the previous calendar year, as well as a description of the categories of personal or personally identifiable information disclosed to that third party.  You may obtain this information once a year and free of charge by contacting CHARLOTTESVILLE LAUNDRY at support@curbsidelaundries.com.

We may need to verify your identity before completing certain requests.

Information maintained directly by a third-party scheduling, payment, social-login, or other provider may require additional steps through that provider.

Children's privacy

Our website and laundry services are not directed to children under 13, and CHARLOTTESVILLE LAUNDRY does not knowingly collect personal information directly from children under 13 through our website.

If you believe a child has provided personal information to us, please contact us.

State privacy rights

Residents of certain states may have additional rights concerning their personal information under applicable state privacy laws.

Depending on the law that applies, these rights may include requesting access to, correction of, or deletion of certain personal information and obtaining information regarding certain uses or disclosures of personal information.

CHARLOTTESVILLE LAUNDRY will respond to applicable privacy requests as required by law.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

When we update this Privacy Policy, we will revise the Effective Date displayed at the top of this page. Your continued use of our website or services following an update will be subject to the revised Privacy Policy as permitted by applicable law.

How can I contact you if I have questions?

Questions, concerns, or requests regarding this Privacy Policy may be directed to CHARLOTTESVILLE LAUNDRY at:

Email: info@charlottesvillelaundry.com
Phone: (434) 235-8184
Website: www.charlottesvillelaundry.com